FAQ

ABOUT US

-       What does Snob Creation do?

We create decorative objects for women, kids, and men – mainly home décor and children’s room accessories.

-       Why are your items in limited quantity?

Most of our items are in limited quantity, because we “create” products, we do not “produce” them! Each of our pieces are made by hand. Depending on the availability of their unique materials, the specific product might be in stock again, but it will certainly not be exactly the same one.

-       Are the stories real behind the items?

Yes! They are true stories. Each of our products has a story which makes them unique. Some stories are about the memories of the moment when the materials were purchased. Some stories are about the moment of their creation.

-       How green is Snob Creation?

We recycle all the papers and glasses that used in the office and during the production. We also use recycle papers and boxes for packaging.

-       How to care and maintain your products?

All our home textile products are handmade and made by mostly natural materials such as 100% wool, cotton, linen and silk. Therefore, we recommend dry cleaning for the home textiles.

Daily cleaning for solid wood must be done with a damp cloth. Never place hot pots or any other hot objects directly on the surface.

For wall art products only use dry soft cloth to get the dust on it. Never use any wet materials on them.

-       How can I contact Snob Creation?

You can always email us on info@snobcreation.com . We will reply to your mail within 48 hours. 

ORDERS

-       What payment methods can I use?

We accept Visa, MasterCard and American Express.

-       Is it safe to use my credit card online at snobcreation.com?

SSL security and anti-fraud features protect our system. Therefore, your online payments at snobcreation.com are absolutely safe.

-       Is My Privacy And Personal Information Secure On Your Site?

Shopping on our site is safe and secure. For the full details on how we protect your privacy and personal information, please check out our ‘Terms & Usage Policy’ page.

-       Is it possible to cancel or change my order?

If the order has not been shipped yet, you can cancel or change your order. An item that has been already delivered cannot be replaced, you can only return the product, and place a new order if you wish. 

-       Can I reserve out of stock items?

Unfortunately we are not able to take the order, if an item is shown as out of stock. Please contact our Customer Service Team at info@snobcreation.com for your request.

-       Can I order by telephone?

Orders can only placed thru our website.  Ordering over the phone is not possible at the moment.

-       Can I come to you and pick my order?

Unfortunately, we do not have retail sales in our warehouse.

-       Do you offer gift packaging?

Yes, all of our products are packaged carefully as they are a gift. We can also add a gift card/message to your order if you wish. Please write your message on the check out.

SHIPPING

-       What countries do you ship to? 

 We ship all around the world.

-       Are all the items shipped worldwide?

As long as it is not pointed out on the product details page, it is shipped worldwide. Please check the product details for more information.

-       How much does delivery cost?

The cost of delivery varies from country to country depending on the item. Please check your shopping cart for delivery cost.

-       Who does handle the international taxes and duties?

The buyer is responsible for all import duties, taxes and custom clearance fees. The buyer will pay all fess to release the order from customs upon arrival.

-       How do I know if my order is shipped?

You will be receiving an email, once your order has been shipped. You will be able to easily track your order. 

-       How long does it take my order to arrive?

The expected shipping time is listed on the product page. It will also be notified on your order email confirmation. However, we will let you know if there is any possible delay on your order.

-       What should I do if my item does not arrive?

You can check where your package is with the tracking code. You can also contact our Customer Service Team at info@snobcreation.com . We will be happy to help you.

DELIVERY

-       What happen if one of the items received is damaged?

Please contact our Customer Service Team at info@snobcreation.com to request a replacement for your damaged item.

-       What should I do if I notice damaged products at the time of delivery?

You should refuse the damaged products and ask the delivery staff to take a written record. Such products will be replaced as soon as possible.

-       What should I do if incorrect products are delivered?

If the delivery contains incorrect products, you should not take delivery of such products, and take a written record of the problem on the delivery note. You can contact us at info@snobcreation.com

RETURNS

-       How do I exchange an item?

If you are not satisfied with the item that you purchased, you can exchange it in 30 days. To exchange, please submit a request via an email to info@snobcreation.com . Please include your order number and the reason for your exchange. All the items that you would like to exchange must be returned to us in an un-used and with its original package. All return/exchange shipping costs are the responsibility of the buyer.

-       How do I return an item?

If you are not satisfied with the item that you purchased, you can return it in 14 days. To return, please submit a request via an email to info@snobcreation.com . Please include your order number, the receipt and the reason for your return. All items must be returned to us in an un-used and with its original package. All return shipping costs are the responsibility of the buyer.

-       When will the refund show up in my account?

After receiving the item back from you, we will refund your money. The refund will show up in your account within 14 days; subject to variation in accordance with your bank’s procedures.